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cauz July 1, 2014, 12:34 p.m.
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(12:10:49 PM) spartanchat10: i can't get a new IP address
(12:10:53 PM) spartanchat10: from at least my research
(12:11:14 PM) spartanchat10: I would have to unplug my modem for 8 days, and even then it's not a guarentee
(12:11:38 PM) spartanchat10: if the reason I can't use outlook for email is because my IP is blacklisted, then why can I still get email through the web interface?
(12:12:49 PM) spartanchat10: Everything worked for 8 years years up until Thursday
(12:12:59 PM) spartanchat10: I really have to believe there is a way to solve this.
(12:13:21 PM) spartanchat10: It sucks because now I can't use outlook's calendar anymore which was pretty important for client meetings
(12:21:03 PM) spartanchat395: "if the reason I can't use outlook for email is because my IP is blacklisted, then why can I still get email through the web interface?" because it would be the smtp service thats blocking your ip. by going to the webmail your ip is just accesing the http port as opposed to the smtp port which is being hevaily filtered with spam softwaer
(12:21:23 PM) spartanchat10: ok
(12:21:26 PM) spartanchat395: the webmail sends out the mail through itself which is located on the same server so theres no way webmail could be blocked unless we added it directly to the block list
(12:21:28 PM) spartanchat10: can we disable this for 1 minute and see if that's the issue?
(12:21:50 PM) spartanchat395: what i can check is if i add your ip to the magic spam tool whitelist
(12:21:55 PM) spartanchat395: which i didnt have access to till today
(12:22:59 PM) spartanchat395: im not one for whitelisting ips at all as its a gigantic security risk, however ryan had me do that for another client today so its something we can do for you but also if your ip is on so many blacklists im not sure what could happen there. if there was an instrusion on your network anyone could spam from any of our email accounts
(12:23:12 PM) spartanchat395: going to pull up your ip righ now
(12:23:24 PM) spartanchat395: n yeah sorry for all this. it wasnt me lol
(12:23:58 PM) spartanchat10: i don't have spam, viruses, botnets, anything etc. on my computer. I keep my computer secure. It could have been when another comcast user had that IP before me
(12:24:50 PM) spartanchat395: i know but its not impossible to bruteforce your wifi
(12:25:04 PM) spartanchat10: i use AES encryption
(12:25:13 PM) spartanchat10: and a good password combo
(12:25:34 PM) spartanchat395: still tho its not impossible
(12:25:37 PM) spartanchat395: it just takes time
(12:25:44 PM) spartanchat10: comcast has it's own security too, they would let me know if my network was being used as a bot
(12:26:07 PM) spartanchat395: theres bots that are undetectable by anti virus
(12:26:22 PM) spartanchat10: i really doubt that, they are a virus
(12:26:28 PM) spartanchat395: just sayin its like u can never be completely secure if your connected to the internet
(12:26:42 PM) spartanchat395: there are fully undetectable viruses, thats a thing
(12:26:42 PM) spartanchat10: i'm just saying it's pretty freaking unlikely, it's more likely you guys can't get hte server right
(12:26:49 PM) spartanchat10: 3 days now i can't get email, this is bs
(12:26:58 PM) spartanchat10: and you are tryign ot tell me it's my fault
(12:27:02 PM) spartanchat10: that someone hacked my network
(12:27:02 PM) spartanchat395: im not
(12:27:07 PM) spartanchat395: im not doing those things
(12:27:09 PM) spartanchat395: dont accuse me of that
(12:27:23 PM) spartanchat395: im saying its possible that the security can be breached in the future if we whitelist the ip
(12:27:26 PM) spartanchat395: thats all
(12:27:33 PM) spartanchat10: you think i can't get email because my ip is blacklisted because some random hacker in my suburbed spent his time guessing my network password
(12:27:43 PM) spartanchat395: i didnt say that
(12:27:52 PM) spartanchat395: at all
(12:27:53 PM) spartanchat10: i haven't seen any unmarked white vans sitting in my neighborhood
(12:28:08 PM) spartanchat10: you just said that my wireless network could have bruteforce hacked
(12:28:18 PM) spartanchat395: i said that your wireles network COULD BE
(12:28:19 PM) spartanchat395: not was
(12:28:23 PM) spartanchat395: im saying
(12:28:24 PM) spartanchat395: in the future
(12:28:28 PM) spartanchat395: if your ip is whitelisted
(12:28:33 PM) spartanchat10: i'm saying it's more likely you and ryan screwed up the server and now i can't get in
(12:28:34 PM) spartanchat395: someone can hack your router and send spam
(12:28:35 PM) spartanchat10: i think that is more likely
(12:28:38 PM) spartanchat395: i know
(12:28:38 PM) spartanchat395: he did
(12:28:42 PM) spartanchat395: thats where the issue was
(12:28:49 PM) spartanchat395: he messed up the server and ive been fixing all the problems
(12:29:05 PM) spartanchat395: i added you to the whitelist can you please try it
(12:29:10 PM) spartanchat10: i know, but you seem to be acting like it's my fault that i can't get in. that's what i'm upset about
(12:29:17 PM) spartanchat395: no im not man
(12:29:23 PM) spartanchat10: Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: -ERR Your IP address has been temporarily denied access.
(12:29:37 PM) spartanchat395: okay let me check a few more things
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